FAQ


Do you accept returns? Yes. You can return unused or undamaged merchandise in original packaging within 30 days with receipt for in.store credit or exchange. After 30 days, returns will not be accepted. 

I saw something on social media, but it's not in the online shop? We try to keep our online shop as updated as possible. There are some items we only sell in.store because of shipping costs. But we're happy to do a custom order for you. 

Do you sell gift cards? Yes! You can buy gift cards here: 

https://redsmercantile.com/products/gift-card

Red Letter Grant Qs. If you have Red Letter Grant questions shoot Becca Cooke a note! She's the Red Letter Grant Executive Director: becca@redlettergrant.org. You can also visit www.RedLetterGrant.org. Please do not call the shop with Qs on the grant. 

I'm a maker, can I bring in my work to show you? We're always excited to partner with new makers and love when people bring their product to our attention. A few things to note when you're reaching out to work with the store:

  • Do not bring your work in to review if you have not made an appointment. Please email all product inquiries to hello@redsmercantile.com. Direct messages via social media will not be considered. 
  • We work with makers on a wholesale basis only. We do sell consignment, but by invitation only. Please send along your wholesale prices when submitting an inquiry. 
  • If you already sell your product at a shop in the Eau Claire area we want you to keep selling there. We're a small marketplace and want to keep a unique set of goods here you can't find anywhere else. We also want to be respectful of other retailers.